Client Communication

Can an Agency Non-Renew a Nightmare Customer?

A client has been very belligerent to agency staff throughout the years yet still stays with the agency. If the agency gives a 60-day notice, can it non-renew this client?

Filters

Agency Operations

  1. Sales and Marketing (1)
    1. Sales (2)
    2. Client Communication (22)
    3. Marketing (2)
    4. Customer Service (6)
    5. Client Retention (5)
    6. Social Media (1)
    7. Renewals (3)
    8. SEO (1)
  2. Agency Operations (2)
    1. E&O Loss Control (5)
    2. Disaster Preparedness (4)
    3. Culture (3)
    4. Claims (2)
    5. Leadership (3)
    6. Quoting (2)
  3. HR and Staffing (1)
    1. Next Generation Talent (3)
    2. Employee Retention (1)
  4. Technology and Tools (1)
    1. Artificial Intelligence (2)
    2. Automation (1)
    3. Cybersecurity (2)
    4. Customer Relationship Management (CRM) Systems (1)
  5. Technical Knowledge (2)
    1. Risk Management (2)

  1. Posts (17)
  2. News (5)

  1. Trusted Choice (6)
  2. ACT (3)
  3. Virtual University (3)
  4. E&O Guardian/Professional Liability (4)
  5. Big I Hires (1)
  6. Young Agents (4)
  7. Big I Flood (2)
  8. Big I Alliance (6)
    1. Big I Alliance Blue (6)
  9. Big I Personal Umbrella (1)

  1. Commercial Lines (2)
    1. Professional Liability (2)
      1. E&O (2)
    2. Workers Compensation (1)
    3. Cyber Liability (1)
    4. Commercial Property (2)
    5. Restaurant & Bars (1)
      1. Liquor Liability (1)
  2. Personal Lines (2)
    1. Homeowners (4)
    2. Personal Umbrella (2)
  3. Flood (1)
  4. Specialty (1)
  5. Small Commercial (1)
  6. Renters (1)

  1. Industry Trends (2)
  2. Announcements & Events (1)

become a member Join the Big "I" Today.

Join