With restrictions on new business, carriers pulling out of the market, agency commissions taking cuts and underwriting giving the word “difficult” a whole new meaning, it’s no wonder coastal agencies have felt the impact of the last few years.
From the long-lasting impact of the pandemic to the turmoil of the hard market, personal lines consumer preferences are shifting. Here’s how independent agents can keep up.
Retaining clients can be challenging when faced with carriers withdrawing from markets, steep rate increases and an onslaught of remarketing requests from customers.
While more than 2 in 3 (69%) say the insurance industry is a great place to work and 4 out of 5 (81%) say they are satisfied with their job, high rates of burnout are threatening to dampen job satisfaction, according to Liberty Mutual and Safeco.
Among married-couple families in 2023, both spouses were employed in nearly 50% of families, according to the U.S. Bureau of Labor Statistics. Here are three considerations for serving dual-income households.
Consumers believe phone calls are important for communicating with businesses, but fear of fraud prevents many from answering calls, according to a TransUnion study.
Independent agents can transform how customers perceive value in insurance, guiding them through a challenging and evolving market.
The industry must begin to rebuild relationships, truly committing to providing a better customer experience through transparency, education and innovation.
Should the uninsured motorist/underinsured motorist limits match those on the bodily injury and property damage liability coverage?
What is the current best practice for storing those recordings in an agency management system (AMS)?
