Trusted Choice Survey: How Agents Are Adapting to the Hard Market
Client communication, retention, technology and team morale are among agents’ top priorities in adapting to the hard market.
Client communication, retention, technology and team morale are among agents’ top priorities in adapting to the hard market.
Using and understanding the net promoter score (NPS) metric can help you take a proactive approach to account management.
Kelly Donahue-Piro, owner of Agency Performance Partners, sits down with two experienced agency presidents to share advice for how to interact with clients in the hard market.
How handwritten cards can increase your agency’s retention rates.
Producers need to leverage their relationships to build advocates who can help them forge new customer relationships. Here are the three types of advocates and how to build them.