Should an Agency Record Phone Calls With Insureds?
What is the current best practice for storing those recordings in an agency management system (AMS)?
Agency Operations
5 Internal Agency Perpetuation Options
When it comes to planning for your agency’s internal perpetuation, there are numerous factors to consider, each requiring careful consideration and strategic discussion.
Equipment Breakdown Tops Most-Common Restaurant Claims
Restaurants continue to experience significant challenges from increasing payroll costs, inflation and claims, according to a report from NEXT Insurance.
Hurricane Helene Devastates Southeast, Exposing Flood Insurance Gap
The disaster highlights just how alarmingly low flood insurance coverage is among Americans, particularly in areas that are farther from the coast.
Virtual Perils: The Growing Risks in the Personal Cyber Market
Many personal lines clients mistakenly believe their standard homeowners insurance policy covers cyber incidents.
Declaration of Independents: Haley Andrews
Growing up in a family where insurance was a topic of conversation at the dinner table, Andrews’ future in insurance was written in the stars.
Can Carriers Tell If a Client Had a Policy Canceled for Nonpayment?
If a client’s policy is canceled for nonpayment—whether intentional or not—would it impact that client’s ability to get another policy?
7 Findings From the 2024 Agency Universe Study
The study looks at the independent agency ecosystem as it gains distance from the pandemic and navigates the obstacles presented by the hard market.
More Homeowners Shop for Coverage but Most Stay Put
A record 6.8% of all home insurance customers are actively shopping for new policies in 2024, yet only 2.2% of homeowners switched policies as a result.
Big ‘I’ Expands Trusted Choice® Hard Market Toolkit
The newly expanded resource—which builds upon the toolkit first published in July 2023—covers a wide range of updates and strategies for navigating the challenges posed by the hard market.
