Agency Operations

On this episode of Agency Nation Radio, we meet Michelle O’Connor, president of O’Connor Insurance Associates in Charlotte, North Carolina.

With restrictions on new business, carriers pulling out of the market, agency commissions taking cuts and underwriting giving the word “difficult” a whole new meaning, it’s no wonder coastal agencies have felt the impact of the last few years.

Natural disasters are becoming more frequent, resulting in significant financial losses and exposing inadequate insurance coverage—including gaps in clients’ insurance coverage that lead to increased errors & omissions claims against agents.

Here are four ways that adopting a digital payments solution can improve customer experience.

When Michelle O’Connor and her husband started their insurance agency 25 years ago, they knew from the very beginning that joining the Independent Insurance Agents of North Carolina was a must.

If the insured has a claim outside the 500-mile radius, will the claim be covered? Is there a chance the carrier may wish to nonrenew or cancel?

Consider these five strategies if stress and burnout is forcing you to consider selling your agency.

Gonyo worked every role in an independent agency—from the front desk to producing—before starting her own agency at 32 years old with “minimal money in a tiny little office,” she says. Today, Blue Line Insurance has four branches and 15 employees, 14 of whom are women.