Agency Operations

Best practices agencies know spread per employee is important. But there’s more where that came from. Here are the other performance metrics that deserve your attention.

Your agency is sitting on a gold mine of analytics. But what to do with it? Start by defining what you want to know.

Many agencies are starting to expand their business reach beyond the confines of one metropolitan area. Here’s how to make sure your right hand knows what your left hand is doing.

How do consumers benefit from doing business with a Best Practices agency? Doug Wiles says what’s relevant to the industry sometimes conflicts with public perception of agency performance.

Hanna Ogle resisted the lure of the ocean for the deeper mysteries of insurance and found her happy work/life balance before she turned 40.

Your E&O carrier’s claims team might be able to offer serious assistance when your agency is facing a potential E&O disaster. Are you taking proper advantage?

It’s the biggest challenge every agency owner faces: How do I drive growth and also lead my organization effectively?

Relationships with families and individuals allow agency staff to maintain a high level of involvement in causes important to clients—and many others who will never be clients.

Billy Wagner, 36, views insurance success as a beacon for those in need. When he set out to raise funds for Folds of Honor, a U.S. military charity with personal significance, he co-authored a book on the subject he knows best: “Insuring Your Peace of Min

With modern technology and the ever-increasing use of online applications, a simple signature on an insurance application can be easy to overlook. Don’t forget about its importance.