Agency Operations

Whatever Floats Your Boat

Agents who do not normally secure boat coverage are at an increased risk for malpractice claims—obtaining coverage for boats is much different than insuring an automobile. In fact, an uncovered boat claim can quickly become a costly nightmare for any insu

Achieving Agency of the Future

New Big “I” Chairman Tom Minkler believes independent agents need to tread new ground in order to thrive. And for him, that’s nothing new.

Reflecting on Sandy—One Year Later

As I packed up my office on October 26, 2012, I felt confident and prepared. Sandy was looming offshore and the forecast did not look good, but we had been through hurricanes before. I quickly learned that I was still not prepared.

What is the Right Price?

At the heart of America’s longest-running game show “The Price is Right®” is a deceptively simple question: “What’s it worth?” If the answer was easy, the show would not have lasted 41 years. And a similar but far less entertaining contest rages among a v

Taking Stock

It doesn’t seem possible my term as your chairman is winding down. The time has gone by so fast—but we have accomplished a lot of things that make us a better association than we were almost one year ago.

Navigating E&O Exposures for Workers Comp Claims

Each year, thousands of individuals become ill while employed or are injured on the job. In such circumstances, an employee may be entitled to workers compensation benefits as provided by federal and state law. And that means almost all businesses need ad

More Than One Lane

More agencies are providing value to customers by bulking up on the services they offer. A recent survey by Reagan Consulting indicates that not only is the number of agencies offering value-added services increasing, but so is their growth rate.

Is Your Agency Prepared for an Active Hurricane Season?

The National Oceanic and Atmospheric Administration is warning Americans to brace for another active hurricane season along the Atlantic coast. In NOAA’s outlook for the hurricane season, forecasters predict above-average activity with 13 to 20 named stor

The Secret Weapon

As I write this, my 11th Chairman’s Voice article, I am reminded just how fast this year has gone and how much I value those with whom I have had the pleasure of working on a regular basis at the Big “I” and what they mean to us as members.

Reduce Agency E&O Exposures for Mobile Devices

Technology provides solutions for better and faster service. It also makes communicating with clients easier. But sometimes, technology makes communicating with customers too easy—and too easy to forget about the need to document communication.

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