Agency Operations

Denise Johnson broke a 103-year-old trend when she served as the first woman chair of the 2010 Independent Insurance Agents of Oklahoma board of directors.

Independent insurance agencies can and should capture statistics about a variety of agency benchmarks. Is yours leaving out the most important data?

Smaller agencies can’t compete in the city—or so says conventional wisdom. But the 2016 Future One Agency Universe Study suggests otherwise.

Offering insurance packages to protect clients’ various interests comes with inherent risk. That risk increases alongside the client’s net worth.

Tony Ambush, the first and only African-American Big “I” national director, believes that while “we can’t change the injustices of our country’s history, we can change the future.”

Smaller agencies need to get creative if they want to stay relevant with their customers. Here are two strategies to keep in mind in order to accomplish that goal.

The 2016 Future One Agency Universe Study sees a healthy industry in a post-recession upswing—but there’s always room for improvement.

Surprising weather events can occur in any part of the country. Make sure your customers have the option of purchasing additional coverage.

In the early 1930s, Vincent Pavese and D. Carl McCormick founded eponymous agencies in New Jersey. In 1977, their sons merged the Perth Amboy and New Brunswick firms—and today, their grandsons are third-generation owners and operators.

This third-generation agency owner learned from his father to be careful, thorough and scrupulous.