Agency Operations

Sharon Robles is just one year into an independent agent career after 18 as a captive agent—and she’s already earned 50% of the revenue it took her nearly two decades to build with her prior employer.

Ethics Awareness Month is the perfect time for a reminder that insurance professionals must have ethical courage to operate effectively in the insurance industry.

Effectively utilizing an agency management system can reduce potential E&O exposure, position an agency to build a quality defense against allegations and ultimately lead to overall revenue growth.

The husband-and-wife ownership of this small firm ($1.4 million in revenue) in the Denver area focuses on niche markets and bringing in new talent.

Born and bred in New Orleans, Keith Oufnac returned home to join Eustis Insurance after his early career took him all over the map.

It may seem like a natural extension of the service agents provide to customers, but advocating on behalf of the customer on claims can create E&O problems for you in the long run.

A community service mindset prevails at Pathfinder Insurance, and co-owner Laurie Dempsey leads by example.

Agency mergers & acquisitions are happening at a record pace—and big agencies are getting bigger. Here’s what it means for the independent channel.

When it comes to agency-carrier relationships, better communication is what agents want most. What else is on the wish list? Experts examine three major trends.

What does the clear upward trend in E&O claims carriers make against agents and brokers mean for your agency?