Agency Operations

Used correctly, this data can prompt real, actionable insights that lead to better financial decisions, higher retention, better recruitment, improved company culture and more.

Private equity (PE) buyers are responsible for 77% of the publicly reported acquisitions in the independent agency system. However, there are some prevalent misperceptions about PE buyers.

Inadequate limits are an all-too-common claim in independent insurance agency E&O. And with inflation today outstripping even the inflation guards inserted on some policies, these claims are becoming more frequent.

What is your firm’s culture? It might include a compelling value proposition or describe how you provide the best service or have cutting-edge technology. But what about your sales culture?

When it comes to leadership, chopping wood and carrying water is an easily adopted outlook.

The insurance industry should come together to undertake a widescale and fully integrated campaign to improve its reputation.

Keith Mann, COO/CFO at Scott Insurance, talks about how the 100% employee-owned agency uses the Big “I” Best Practices Study to incrementally strengthen the business with the data and benchmarks.

Woodruff Sawyer in San Francisco was the top-performing agency in the Over 25 million in Revenue category in the 2022 Best Practices Study.