Agency Operations

As talk of a recession accelerates, here are seven ways to keep you, your employees, your agency, and your insureds safe from any economic downturn.

John Bachmann is known as a claims leader, author of “Successful Adjuster’s Playbook: The Secret Skills for Providing the Best Claim Experience” and a self-professed insurance nerd.

Successful agency principals don’t rely on vendors’ sales messages to convince busy teams to adopt new technologies—they demonstrate leadership, real value and time savings.

Jana Foster, chair of the Big “I” national Young Agents Committee, sits down with Karen Bailo, commercial lines president at Progressive, to talk organizational culture, inclusion, and the importance of communication and supporting the personal developmen

John Bachmann, vice president of client relations at Norwood Insurance ​in Groveland, Massachusetts, is a claims leader, author and a self-professed insurance nerd.

If a customer declines coverage, how long does their declination stand for?

A great office begins by emphasizing the wellness of employees and customers. Here’s how to redesign your office to meet the needs of today’s insurance industry.

The new offering provides errors & omissions (E&O) coverage for individual residential and commercial real estate appraisers.

By: Agency Nation At the beginning of her career, Kristine Rushing, who is now co-owner and risk consultant at Rushing Insurance in Pensacola, Florida, interviewed with a bank and an insurance agency. The insurance agency was the first one to offer her a job—and so her insurance career began. “When I was able to take…

Nearly four in 10 millennials and Generation Z believe their employers did not take appropriate actions to support their mental health and wellbeing during the pandemic.