williamjones

When Executives Leave, Who Takes Over?

When General Electric CEO Jack Welch announced his retirement in 2001, the big question was, “Who will take his place?” Interestingly enough, he said at that time, “All I know for certain is that my replacement will not be like me.”

What Sets Your Agency Apart?

It seemed like yesterday when I was in my teens, observing my father, an insurance agent, as he rose from the dinner table every five minutes to answer a client phone call. Each call was the same: he patiently explained policies, reassured clients and hel

The Case of the Literal Lithuanian

The storm threatened all day, as dark clouds hung around like black Cadillacs outside a funeral. Finally, in late afternoon, just as happy hours began all over the city, the sky roared open and an avalanche of water poured down…

Tree Roots and Sewer Lines

Your insured’s toilets, sinks and tubs won’t drain. The plumber discovers a blockage in the main sewer line running from the house to the street caused by tree roots…

Greetings from the Heartland

Jan and I are so very honored to represent you as your national first family during this association year. We do not take our responsibilities lightly and look forward to continued advocacy for our entire membership. We know the year ahead will be challen

Independent Agents in High Demand

When hurricane season hits, independent agents are called upon to lend their expertise and advice not only to their clients but also to the general public. Capitol Hill is no exception…

Insurance Companies Should Earn Agents’ Business

As independent insurance agents, our value to our customers and our companies rests in our independence. We are beholden to no one. We can honestly say to clients, “We work for you.” Every insurance agent has heard this message a thousand times…

Focusing on Differentiated Value

Although there are several attributes to a brand’s value, nothing is as important as the core uniqueness, a.k.a. what makes your agency stand out in the marketplace…

Filters

    become a member Join the Big "I" Today.