William Jones

In commercial lines, is is best to rely primarily on referrals for new business? Or is it better to branch out to other channels? Two independent agents debate the issue.

Errors & omissions claims happen, and many of the worst ones—those in excess of $1 million—come from the same lines of business and involve similar types of errors.

To gain an understanding of your prospect’s approach, it’s important to ask the right questions, in the right sequence, and address potential conflicts immediately.

The more time and energy you spend on administrative email communication, the less you spend on being a trusted adviser for your clients.

Twenty-five years ago, Frank Jones and his wife found themselves in bankruptcy trying to support Jones’ younger brother, who was struggling with addiction. The experience drove Jones to found RecoveryReformNOW. “I couldn’t just say, ‘Somebody’s got to do

Colten Zamrzla’s priority is to protect his clients by always acting with integrity, “even if it means losing a sale,” he says. “There’s nothing more important than protecting your reputation and sticking to your convictions.”

Like many other millennials, Annie Wilson is a jack of all trades. “I do mostly personal lines, but I also work on IT, social media, marketing,” she says. “The insurance space is a great industry with so many different opportunities, which is super exciti

OneAmerica recently launched two new term life insurance products designed to offer more flexibility and help clients get the best coverage.

Jenny Saint Preux admits that “insurance has a horrible rap for being very boring,” but if the industry is going to change its perception, “we have to push diversity in all forms,” she says. “We have to get more women in higher positions, underwriting pos

Jenni Mathis was convinced she wasn’t meant for an office job. But after several years of pursuing her passion—wilderness therapy—she eventually found her way back to insurance. “I used to navigate the risk of a river or a hiking trail,” she says. “Now, I