William Jones

Some of the most valuable lessons in insurance careers come from conversations with experienced professionals.

Miles Lee, the winner of the 2025 Young Agent Of The Year Award, reflects on making an impact.

As administrative roles shrink, experienced professionals are becoming more critical, and organizations are facing a growing gap between technological capability and human expertise.

Young agents are making their mark on the insurance industry. Learn what this next generation of agents has to say about where the industry is headed—and how they fit into it.

Jackson Rollo did not grow up dreaming of insurance. But like many second-generation leaders, once he found his way into the business, he stayed because of the relationships, responsibility and real impact independent agents can have in their communities.

To address the talent shortage, here are five successful, replicable strategies already in motion to recruit the next wave of insurance talent in 2026 and beyond.

Angela Ripley, president of VW Brown Insurance in Columbia, Maryland, brings two decades of agency leadership, eight acquisitions and a passion for mentorship and inclusion to the role of Big “I” chair.

Young independent agents discuss how they got their start in the industry, what excites them about its evolution and the valuable lessons they’ve learned from the mentors who have guided their growth.

Throughout his career, Elliott has played a pivotal role in the Big “I” community at both the state and national levels—from chairing the Young Agents of Kansas (YAK) and the national Young Agents Committee (YAC) to championing political advocacy in his current role as chair of the state government affairs committee.

Learn what this next generation of independent insurance agents has to say about where the industry is headed—and how they fit into it.