Sales

The gap between agency size and operational maturity is often where owners get stuck.

Cassie Masone is the vice president of Selective Insurance Company of America’s flood insurance operation. She has been in this role for over 14 years and is responsible for the flood line of business, including underwriting, claims, customer support and external sales.

Supplemental benefits can go a long way to reducing client churn and ensuring that the clients who do stay are happy.

By tailoring flood coverage to a client’s actual risk and financial exposure, agents ensure they have the protection they need without the unnecessary costs.

Driven by younger adventurers and remote work, RV travel is booming, but rising costs and evolving risks are reshaping the market and insurance needs.

The growing popularity of personal mobility devices presents carriers with liability challenges as many models now reach speeds comparable to mopeds.

As property & casualty premiums continue to soften, here are five ways wholesalers and managing general agents can play a critical role in helping agents protect their accounts, retain clients and grow efficiently.

How are shifting trends impacting independent agents’ personal lines strategies? And what do clients want from their insurance relationships? Here are seven trends for the future of personal lines insurance.

Brokers who consistently deliver results do it by pulling the same five levers.

Claims disputes are rarely about technical errors alone. They’re about communication, perception and alignment. Agencies that prioritize clarity and education deliver better service, reduce friction and strengthen long-term trust.