Agency Operations

The Text Trap: Why 160 Characters Is Not Enough

People are growing up in a world where their primary forms of communication include texting, Snapchat and Instagram. Unfortunately, with these forms of communication, agencies open themselves up to significant potential exposures.

How Advances in Technology Impact Personal Lines Coverage

It shouldn’t be news to anyone that technological advancements are shaping the world around us. But because new technology changes the way we live, work and play, independent agents need to keep up to date.

E&O Considerations When Your Agency Undergoes a Transition

Without a doubt, purchasing or selling an insurance agency triggers additional errors & omissions exposure. What processes can successful agencies employ during a transition in order to help reduce their exposure to E&O claims?

Why You Need to Actively Sell Flood Insurance

After a flood event, numerous flood-related claims are turned in on insurance agents errors & omissions policies. While some of these claims are justified, a great number of them are due to lack of flood coverage.

Learning from Last Year’s Top E&O Mistakes

As 20th-century writer and philosopher George Santayana famously declared, “Those who cannot remember the past are condemned to repeat it.” No argument here. Insurance underwriters and claim managers share the conviction that the surest way to predict the