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Customer Service: The Case Against Outsourcing

Some agencies find that outsourcing lower-level service interactions helps in-house employees improve the quality of their customer service. But for most smaller shops, in-house service is still a hallmark of the independent agency.

Allied World Expands Health Care Management Liability Product

In order to better align with changing reimbursement models and other directives, small managed care organizations are altering their structures. Allied World’s 365Complete® meets their needs by combining several individual specialty liability options.

10 Young Agents Tell All: Meet Rachel Vela

Rachel Vela never even wanted a desk job. But when her mom finally convinced her to give the family agency a chance, she found out insurance is more interesting and challenging than she expected.

QBE Partners with Stateside on Professional Liability

QBE North America and Stateside Underwriting Agency have teamed up to provide a host of professional liability insurance options for a broad risk profile of clients who operate in the litigious financial marketplace.

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