Personal Lines

Snapshot Program Rewards Good Drivers

Progressive’s Snapshot is a voluntary discount program in which drivers can save money on their car insurance by sharing their driving habits with Progressive. People who drive less, in safer ways and during safer times of day are most likely to get a dis

What We Can Learn from Google Compare’s Failure

Although many thought Google Compare would massively disrupt the market, its operation ended less than a year after launch. What does this mean for other disruptors and the rest of the industry?

Why Are Homeowners Less Satisfied with Claims Service?

For the first time since 2011, customer satisfaction has declined among homeowners who filed a property claim—specifically in terms of agent interaction. How can you ensure a seamless claims process in the future?

Breaking Down PUP Myths

Many consumers think only wealthy individuals need a personal umbrella policy. Here’s the truth.

Declaration of Independents

Barb Dale’s mother worked for State Farm and later for an independent agency during a time when most mothers stayed home. When Dale began helping her mom at the office, she learned “things I didn’t know I would need later in life.”

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