William Jones

Under the ACA, increased cost-shifting could have significant and long-lasting consequences for p-c insurance.

How can you separate yourself from the amateurs who have a title, but nothing beneath the surface? By sniffing out the right information.

Patience is a virtue with social ROI. What should you say? Is anyone listening? And the biggest question of all: Is it worth all the work?

Scott Schellin has a finger on the pulse of the Affordable Care Act. In fact, not much happens in the state and national legislative arenas without his agency being aware and involved.

His vibe is rock-star confident. His agency’s promo item is a purple guitar pick, imprinted with the phrase “We pick our clients.” The flip side bears a Foo Fighters-style agency logo.

The business world revolves around numbers. But even objective statistics can be deceiving.

By: Volume 111, No. 5

Producers are increasing their personal productivity through mobile apps, but integration with the back office is still necessary.

Making technology a revenue driver—rather than an expense—requires taking a hard look at staffing.

Is personal auto insurance a commodity? A McKinsey consultant and the Big “I” VU director debate the issue.