William Jones

Your online impression has a big influence on what type of experience a prospect believes they’ll get from your business—which means it plays a huge role in how likely they are to contact you to learn more.

When things aren’t going well, salespeople often give in to a quick and easy sale to get through a dry spell. Here’s why that’s a bad idea.

As the U.S. construction market stays strong, builders risk insurance pricing has gotten more and more competitive. But are losses starting to catch up with rates?

Working in the builders risk market gives independent agent Shyla Lankford a sense of accomplishment. “Being able to watch the progress of a project go from empty land to a beautiful building and knowing that you were a part of that is exciting and fulfil

In insurance, acquiring a new customer can be much more expensive than retaining one. If your agency suffers from a high customer churn rate, that means your profits will be eaten up by the cost of replacing them.

By: Volume 116, No. 2

Whether it’s the absence of an important word, line or sentence from the policy, or a seemingly innocuous shift in the location of a definition or coverage item, here are four scenarios in which “lookalike” nonstandard policies could contain dangerous gap

Independent agent Marty Clark spends ample time getting to know his customers’ business operations because, when offering general liability coverage, “it’s not OK to assume you know their risks,” he says.

For no additional premium, Midland National Life Insurance Company expanded the scope of its Premier Term life insurance product by adding accelerated death benefit endorsements for critical, chronic and terminal illness.

Overwhelmed by the wealth of data in the Best Practices Study? Focusing on these valuable metrics can help your agency thrive in 2019 and beyond.