Trusted Choice Survey: How Agents Are Adapting to the Hard Market
Client communication, retention, technology and team morale are among agents’ top priorities in adapting to the hard market.

Client communication, retention, technology and team morale are among agents’ top priorities in adapting to the hard market.
As auto insurance shopping rates rose during the fourth quarter of 2023, carrier retention rates dropped.
The Big “I” Young Agents and Trusted Choice® are teaming up to bring you the first episode in a special hard market bonus podcast series on Agency Nation Radio.
As many as 46% of Americans have considered or have already taken a higher deductible to save money on insurance, while 22% have considered going uninsured to save money.
Using and understanding the net promoter score (NPS) metric can help you take a proactive approach to account management.
Kelly Donahue-Piro, owner of Agency Performance Partners, sits down with two experienced agency presidents to share advice for how to interact with clients in the hard market.
The toolkit assists Big “I” member agencies in navigating the current insurance market and helps them effectively communicate with their clients.
Through industry consolidation and collaboration, it is becoming easier to stay on top of digital marketing trends.
How handwritten cards can increase your agency’s retention rates.
Existing client growth is challenging. Here are three ways agencies can better serve their clients and grow revenues.