On this two-part edition of Agency Nation Radio, Will Jones, Editor-in-Chief of Independent Agent magazine, interviews Graham Blackwell, Applied System’s new CEO, about his vision for the company, how artificial intelligence (AI) is shaping its future, and why he wants Applied to become the insurance industry’s AI transformation partner.
Todd Dailey’s approach to technology follows a simple hierarchy: people, process, then technology.
As the risks within the commercial auto industry grow, so do the opportunities for independent insurance agents to help clients navigate an increasingly complex threat landscape.
Here’s how independent insurance agents are prioritizing low-tech interactions for high-impact payoffs in marketing, sales and customer service.
Here are four takeaways about where artificial intelligence (AI) stands in the independent agency channel, and what agents need to do next.
Coverage provides protection against critical cyber risks facing connected commercial fleets.
Amid increasing adoption and experimentation, and a lack of internal governance, trust and reliability are the main concerns for agents regarding broader artificial intelligence (AI) adoption.
Here are five specific applications of AI-powered data analytics that can improve agency operations.
At Ivans Connect 2025, the Big “I” Agents Council for Technology (ACT) hosted roundtable sessions that went beyond tools and systems and centered on the people who use them, the friction they face and the future they want to build.
December looked at the 2025 Atlantic hurricane season, the impact of claims management on customer experience, state requirements for paid leave and time off. Plus, state regulations on artificial intelligence (AI) as well as a review of 2025’s top stories.
