Human Touch: How Low-Tech Interactions Lead to High-Impact Payoffs
Here’s how independent insurance agents are prioritizing low-tech interactions for high-impact payoffs in marketing, sales and customer service.
Here’s how independent insurance agents are prioritizing low-tech interactions for high-impact payoffs in marketing, sales and customer service.
Here are four takeaways about where artificial intelligence (AI) stands in the independent agency channel, and what agents need to do next.
Coverage provides protection against critical cyber risks facing connected commercial fleets.
Amid increasing adoption and experimentation, and a lack of internal governance, trust and reliability are the main concerns for agents regarding broader artificial intelligence (AI) adoption.
Here are five specific applications of AI-powered data analytics that can improve agency operations.
At Ivans Connect 2025, the Big “I” Agents Council for Technology (ACT) hosted roundtable sessions that went beyond tools and systems and centered on the people who use them, the friction they face and the future they want to build.
December looked at the 2025 Atlantic hurricane season, the impact of claims management on customer experience, state requirements for paid leave and time off. Plus, state regulations on artificial intelligence (AI) as well as a review of 2025’s top stories.
Every agency has its own “unwritten rules”: those lessons, bits of wisdom or do’s and don’ts that may not show up in trainings or be written down anywhere but make all the difference in running a successful business
People expect fast, seamless experiences when it comes to everything, including insurance. Are your carrier partners evolving to meet your customers’ expectations?
Data has evolved from a back-office function to a front-line strategic tool for independent insurance agencies.