Trusted Choice® Launches Hard Market Toolkit
The toolkit assists Big “I” member agencies in navigating the current insurance market and helps them effectively communicate with their clients.
Customer Service
AN Radio: Kindness Is Contagious
Brian Bradley, founder and co-owner of Covenant Insurance Services in Lincoln, Nebraska, explains how a career in insurance has provided him with the work-life balance that allows him to be both a father and give back to his community.
3 Resources to Manage Customer Relationships
Having the tools to help expand the agent-client relationship and being able to employ them properly ensures the best chance of building customer loyalty and receiving referrals.
AN Radio: Saying ‘I Do’ to Insurance with Robbie Moore
On this episode of Agency Nation Radio, Robbie Moore, executive vice president, Blanchard & Calhoun Insurance in Augusta, Georgia, shares how his involvement with the Big “I” has helped him thrive in the independent agent channel.
5 Reasons UX Should Be Your Agency’s Top Priority in 2022
With the rise of InsurTech, insurance is undergoing an unprecedented digital transformation. Websites and apps now rule the sector, and with this shift comes both opportunities and challenges. As digital platforms play a bigger role in the industry, user
Balancing Act: Customers Demand Both a Digital and Personal Experience
While 73% of independent agents say their customers expect a fully digital experience, 91% report an increase in customers’ desire to speak to an agent when they have questions.
3 Ways Conversational AI Can Revolutionize How Agents Attract Customers
Conversational artificial intelligence enhances the customer experience and is key to agents remaining competitive in today’s socially distanced world.
