Navigating Commercial Lines Education in the Age of AI

• July 21, 2026

On this episode of Agency Nation Radio, Nancy Germond, executive director of risk management and education at the Big “I,” sits down with Dustyne Bryant, director of P&C content curriculum at WebCE, to discuss the latest developments in education in commercial lines insurance.  

Throughout the conversation, Bryant shares insights on emerging trends in commercial lines continuing education, dispels misconceptions about professional development and explains how agents can navigate an evolving insurance landscape in the age of artificial intelligence (AI). 

“Even if you already have the continuing education (CE) hours that you need to renew your license, do yourself one up and really take your CE beyond just checking that box and create the education journey for yourself that you need in order to be a well-informed professional,” Bryant says. 

Agency Nation Radio is where insurance professionals turn on the mic to share unscripted stories about leadership, technology, marketing, success, and failure—stories that helped shape their careers. From Main Street USA to the pages of Independent Agent magazine, these are the stories insurance professionals want to hear.