2021 Auto Insurance Trends Report Recaps a Bumpy Year
COVID-19’s evolving impact on the personal auto market is still unfolding. Keeping up-to-speed on trends and projections can help prepare for the road ahead.

COVID-19’s evolving impact on the personal auto market is still unfolding. Keeping up-to-speed on trends and projections can help prepare for the road ahead.
A LexisNexis report illustrates that the secret to moving toward a touchless claims process may be through a hybrid model—and that insurance carriers can do more to turn virtual claims processing into a competitive advantage.
The drive to find more affordable coverage was amplified during 2020 as many consumers looked to trim expenses. This has stabilized in 2021 with a return to pre-pandemic trends in shopping and claims.
The carrier says that a totaled food truck, which is two years old and has driven 22,000 miles, has depreciated over 30%. It bases the price on a “market survey.” Can the insured dispute the appraisal based on actual physical depreciation?
A personal auto client has liability coverage only on his car. He brought it to a franchise repair shop and the car was stolen while in the shop’s care, custody and control.
While the personal auto market may come under pressure in the short term, there are opportunities for agencies to grow. Here are four ways agents can improve their personal auto book
“A fender bender is no longer minor and can cost thousands of dollars to repair,” says independent agent Josh Farm. “What’s interesting is auto insurance premiums have overall stayed steady—we will see if that continues!”
Every day, eight people in the U.S. are killed in crashes reported to involve a distracted driver, according to the Centers for Disease Control and Prevention. Distracted driving is a serious problem not only for the insurance industry but for the nation.
During the pandemic delivery drivers emerged as essential workers to keep the U.S. economy moving. With reliance on commercial fleets increasing, business owners are willing to invest to improve safety through telematics solutions, presenting a prime grow
“Auto insurance is often the first product that brings people into our agency,” says Brittany Hardin, independent agent. “If I can find a balance between offering coverage that is appropriate at an affordable premium, the other lines of business will usua