Auto

How COVID-19 is Accelerating Auto Claims Automation

A LexisNexis report illustrates that the secret to moving toward a touchless claims process may be through a hybrid model—and that insurance carriers can do more to turn virtual claims processing into a competitive advantage.

Personal Auto Market Returning to ‘Old Normal’

The drive to find more affordable coverage was amplified during 2020 as many consumers looked to trim expenses. This has stabilized in 2021 with a return to pre-pandemic trends in shopping and claims.

Can an Insured Dispute a Carrier’s ACV Appraisal of a Vehicle?

The carrier says that a totaled food truck, which is two years old and has driven 22,000 miles, has depreciated over 30%. It bases the price on a “market survey.” Can the insured dispute the appraisal based on actual physical depreciation?

From the Front Lines: Personal Auto

“A fender bender is no longer minor and can cost thousands of dollars to repair,” says independent agent Josh Farm. “What’s interesting is auto insurance premiums have overall stayed steady—we will see if that continues!”

From the Front Lines: Personal Auto

“Auto insurance is often the first product that brings people into our agency,” says Brittany Hardin, independent agent. “If I can find a balance between offering coverage that is appropriate at an affordable premium, the other lines of business will usua