ACT

Propelled by the coronavirus pandemic, the digital customer experience is now even more important to client satisfaction and profitability.

Big data provides organizations with deep insights into employees’ performance and motivation—or lack thereof. Here are five ways you can use big data to boost employee engagement.

Baseball may seem like the same sport it was a hundred years ago, but the rise of data analytics has transformed the game. Learn why you should use the same tools to take your insurance game to the major leagues.

Even agencies who have formalized programs struggle to raise awareness. Here are 10 digital marketing strategies to increase referrals for your business.

At this week’s Applied Net conference, one of the topics of conversation was about how greater connectivity is helping insurance agents provide more transparency to their insured, which helps build more trust.

Every team meets. But most teams run their meetings the same way their grandparents did. Now, it’s time to bring how we meet into the modern era.

As vehicle telematics, drones and wearable tech become common in protecting assets and employees, business owners are also using building sensors to detect dangerous temperature shifts, levels of humidity, water leaks and equipment failure.

Insurance coverage for exposures associated with cryptocurrencies should be high on your list of discussion topics with commercial clients. Here are six practical tips for insuring cryptocurrency.

Being an omnichannel agency does not mean sacrificing one-on-one customer service for automation.

Implementing 24/7 services can seem like a monumental task. Here are the answers to four big questions most independent agents ask when they take the plunge.