williamjones

Adopting the latest innovation goes hand in hand with big changes—and that can be difficult.

Long-term relationships are central for brokerage saying “yes” to personal and commercial challenges in 190 countries.

Frank Pingelski credits his military career with developing his philosophy for serving insurance clients. Contingency planning for hazardous operations in the army “correlates a lot to the risk management side of insurance,” he says.

Getting tattoos, running for mayor and teaching in high schools are all part of a day’s work for independent agents leading their communities.

As the coronavirus pandemic created untold levels of instability across all levels of society, the Big “I” has been a hub of resources to help its members.

Things such as how you care for your customers, empower your staff and celebrate your wins make a world of difference during crisis moments.

With COVID-19 bringing a wave of change unlike most of us have experienced in our lifetimes, now is the time for agency leaders to transform their passion for community wellness into long-term change.

Wallace & Turner’s roots run deep—a century and a half deep. With 150 years of doing business in Springfield, Ohio and beyond, Wallace & Turner serves its community through far more than insurance.

O’Toole has been heavily involved with Vertafore’s peer-to-peer networking community and has been teaching courses every year since, as well as excelling in her career.

Handling challenging client conversations comes with the territory when working as a customer service agent. Here are four strategies to create a better experience.