williamjones

For agents, roadside assistance policies offered by carriers present an opportunity to deliver a superior level of service and support to auto clients.

In a world driven by technology and convenience, customers expect to access all types of services through their phones. And consumers with insurance policies are no exception. 

As producers in the trenches of the hard market, Revenue and Salas share sales strategies and advice for the often-grueling process that goes into building a book of business from scratch.

Kelly Donahue-Piro, owner of Agency Performance Partners, sits down with two experienced agency presidents to share advice for how to interact with clients in the hard market.

A client has been very belligerent to agency staff throughout the years yet still stays with the agency. If the agency gives a 60-day notice, can it non-renew this client?

Having the tools to help expand the agent-client relationship and being able to employ them properly ensures the best chance of building customer loyalty and receiving referrals.

Build your offering on flexible solutions that drive long-term loyalty via personalized service and quick responses to evolving needs.

The most powerful way to position yourself better is by being likeable.

How handwritten cards can increase your agency’s retention rates.

Is a verbal response acceptable or is there a formal way an agency needs to document proof of consent prior to texting?