williamjones

Agents and brokers must continue to react to the changing trends in the insurance sector to thrive. Here are three strategies to use digital marketing to connect with consumers.

The pandemic has forced agencies to go digital, and a balance is needed to move forward by appealing to digitally-savvy audiences without alienating more traditional customers.

How robotic process automation can unlock the potential of human employees.

In the face of a cyberattack, agents and brokers are presented with a double-edged sword: business interruption costs and reputation loss on one side, and regulatory requirements on the other.

Customer expectations are changing rapidly, and digital transformation is critical to keeping pace. Here are three ways agents can think more digitally to prepare for this changing tide.

The pandemic has accelerated the move toward digitalization, bringing with it a rise in digital fraud. Here are four insurance fraud trends to watch out for.

Adopting the latest innovation goes hand in hand with big changes—and that can be difficult.

InsurTech startups received billions in funding in the first half of 2020. Here’s a look at who some of them are, who they are selling for and what they are selling.

The digital path forward is about creating greater productivity, intelligence, simplicity and value for agencies, insurers and insureds while keeping the mission of the industry at its core—to safeguard and protect what matters most in people’s lives.

Conversational artificial intelligence enhances the customer experience and is key to agents remaining competitive in today’s socially distanced world.