More agencies are providing value to customers by bulking up on the services they offer. A recent survey by Reagan Consulting indicates that not only is the number of agencies offering value-added services increasing, but so is their growth rate.
The National Oceanic and Atmospheric Administration is warning Americans to brace for another active hurricane season along the Atlantic coast. In NOAA’s outlook for the hurricane season, forecasters predict above-average activity with 13 to 20 named stor
As I write this, my 11th Chairman’s Voice article, I am reminded just how fast this year has gone and how much I value those with whom I have had the pleasure of working on a regular basis at the Big “I” and what they mean to us as members.
Technology provides solutions for better and faster service. It also makes communicating with clients easier. But sometimes, technology makes communicating with customers too easy—and too easy to forget about the need to document communication.
August Felker doesn’t consider himself a book balancing believer. “Honestly, we don’t look at it that way,” says the CEO of The Murphy Insurance Group, a six-location firm based in Madison, Wis. “We look at each type of business differently, and we have d
My wife Nanette and I were on the road in May and missed the horrible weather that came through Oklahoma on back-to-back days. In difficult times like these, it’s important for independent agents to support each other and our communities—including our ass
Easter is upon us, and with it, time with family and friends is on our minds. Nanette and I have had a bit of a break and now are beginning the spring convention season with our own state convention in Norman, Okla., on April 3–5. We were excited to host
One thing that’s become even more clear to me over the past several months is that the businesses that are succeeding through these tough times are the ones that are focusing on increasing revenue and sales and on getting and keeping customers—much more t
Most fans of the 1960’s top-rated television series “The Andy Griffith Show” recall the episode when Barney Fife purchased his first car. Against the advice of the discerning Sheriff Taylor, the deputy is duped into buying what is presented as a perfect,
The fall is always an extremely active time of year for all of us. Thanksgiving has passed, Christmas is coming and the New Year is right around the corner. There are so many things to be thankful for as this year begins to wind down, and this causes each