William Jones

An agency has several clients that are nonprofit private swimming pool clubs. They are looking to the agency for help to reopen safely, including advice with waivers and standard procedures.

An insured is under scrutiny by media and news outlets for what reporters are alleging is improper employee terminations. If the insured’s agent sees the news, is there any duty on the agent’s part to report the potential claim to the insurer?

How inadequate training, merger & acquisition slip-ups and faulty technology processes cost agencies.

Kansas City’s largest credit union sought to provide its 240,000 members with what it calls “financial peace of mind,” from birth to retirement and beyond, which meant an insurance agency was in order.

In 1996, Amber Bosma wanted a job and Prins needed a processor. Over the years, she worked as commercial account executive, office manager, and accountant.

A prospect bought a warehouse for $1 million. The replacement cost is $25 million but the owner only wants to protect their investment and has said they wouldn’t replace the building in the event of a total loss.

If you’re used to working in an office environment full time, the change to working from home in response to the coronavirus can leave you discombobulated. Here are three hints to get you started on the right foot.

As insurance agents manage workplace issues and guide clients during the evolving coronavirus pandemic, here are three best practices for developing and activating a crisis management plan.

Wouldn’t it be nice to know? This month’s Student of the Industry article takes a look at the data.

Should agents let the insured know and track down the premium past due or just let the policy lapse?