William Jones

The actions of your customers throughout the buying process should spark your agency into action.

Giving your employees clear direction on what actions they should take or not take in certain situations is essential. But establishing standard operating procedures at your agency is not enough—you must also properly train every staff member on them.

Of any generation, millennials are the least likely to be engaged and the most likely to be actively disengaged with insurance companies.

A passion for excellence, integrity, resourcefulness and commitment to the community are the core values that have been driving Oswald for 125 years.

JMD Associates was born out of Hurricane Wilma, says Felice Souliotis, a former educator who joined her husband’s insurance agency in 2010.

The #MeToo movement is already having an impact on the EPLI market. But the ripple effects of the viral campaign will reach far and wide, putting directors & officers squarely in the crosshairs as well.

Is there any reason an individual would need the Drive Other Car endorsement if they also have a personal auto policy?

Between merger objection lawsuits and other “event litigation” related to cyber, sexual harassment and more, 415 securities class action lawsuits were filed in 2017. Here’s how the trend could contribute to loss costs for D&O insurers.

Independent agent Rick Brownell Jr. joined his family’s agency 12 years ago and predicts that directors & officers insurance is “only going to become more important. A lot of responsibilities are being placed on boards to make more decisions.”

After a cat-heavy year, many commercial lines are gearing up for significant rate increases. But commercial excess isn’t necessarily one of them—which makes it a good time to have a conversation about changes in these insureds’ operations.