Leadership

Marianne Policastro-Wik is leading her agency, a 2025 Best Practices Agency, through thoughtful “modernization,” paying careful attention to embracing technology without losing the human touch.

The leaders who excel in the age of artificial intelligence (AI) will be those who lean harder into the human touch when it matters most.

InsurTech’s once-disruptive influence has done a full 180, shifting from sidelining independent insurance agents to empowering them as essential partners in transforming the channel.

Successful agency principals don’t rely on vendors’ sales messages to convince busy teams to adopt new technologies—they demonstrate leadership, real value and time savings.