Why SOPs are the Foundation for Smarter, Safer and More Scalable Operations
Without clear, documented standard operating procedures (SOPs), discrepancies can hold an agency back in an era where nimbleness and scalability matter more than ever.
HR and Staffing
Holding the Cards: Empowering Agents in Their Carrier Relationships
Agencies can reduce friction with their carrier partners to make claims and compensation more transparent, accurate and user-friendly.
AN Radio: Key Findings From the 2024 Agency Universe Study
The 2024 Agency Universe Study sheds light on the state of the independent agency channel as it moves past the coronavirus pandemic and through the hard market.
AN Radio: Vision for ‘Violet’ and Women in Leadership with Sarah Cooke
Sarah Cooke, director of personal lines at WalkerHughes Insurance in Indianapolis, shares how the agency took technology into its own hands to overcome challenges in the hard market.
7 Steps to Implement Technology Changes in Your Agency
Adopting the latest innovation goes hand in hand with big changes—and that can be difficult.
