Agent Charter: Creating an AI Governance Framework to Ensure Operational Reliance
Without a framework to guide decision-making, escalation and accountability, even the most promising AI initiatives risk stalling—or worse, creating hidden exposure.
Culture
Safe Space to Prevent Claims: Prioritizing Psychological Safety in Your Agency
Does your agency staff feel safe to admit mistakes before they become an errors & omissions claim? One of the worst E&O nightmares is someone hiding agency mail to avoid facing their mistakes.
How an Effective Culture Sustains Your Agency Through a Crisis
Things such as how you care for your customers, empower your staff and celebrate your wins make a world of difference during crisis moments.
Create an E&O Culture at Your Agency
Not every agency can hire a winning trial lawyer with E&O experience as in-house counsel. Take these more feasible steps to prevent future E&O claims.
