Client Communication

The industry must begin to rebuild relationships, truly committing to providing a better customer experience through transparency, education and innovation.

This 150-year-old marketing channel can be a real game-changer for your firm.

Add texting to your marketing strategy to improve customer relationships, increased efficiency and better sales outcomes.

If your customers are happy with your agency, why aren’t they referring more people?

Maintaining, improving and enhancing your website can feel like a full-time job for independent agents, who already wear many hats in their businesses. That’s why the Big “I” has an array of resources to help.

Ashley Stafford, insurance advisor at Williams Insurance Agency in Rehoboth Beach, Delaware, always strives to “turn challenges into opportunities and prioritize exceptional customer service,” she says.

People constantly check their devices for notifications, and there are only a handful of moments in the day when most people aren’t within reach of their phones.

In the latest installment of a special bonus podcast series from the Big “I” national Young Agents Committee (YAC) and Trusted Choice®, a panel focuses on marketing strategies in today’s marketplace.

Email automation can help your agency reach the right audience at the right time with relevant content, contributing to new business and long-term customer satisfaction.