Claims

Top 5 Most-Read Articles in Independent Agent in December

December looked at the 2025 Atlantic hurricane season, the impact of claims management on customer experience, state requirements for paid leave and time off. Plus, state regulations on artificial intelligence (AI) as well as a review of 2025’s top stories.

Does Ordinance or Law Coverage Apply to Rot?

A homeowner experienced a wind and hail claim to his roof and it was found that some of the decking was rotting. Local building code says rotting decking should be replaced.

Roof Claim Costs Increased 30% from 2022 to 2024

Roof repair and replacement cost value totaled nearly $31 billion in 2024, according to a report from Verisk.

Row of modern roofs on two seperate houses one white and blue with orange roof tiles and double gable with visible chimney. In blue sky background with no clouds in midday sun in neighborhood.