J.D. Power and Big ‘I’ Release the 2025 Independent Agent Satisfaction Study
The study tracks agent sentiment across multiple categories, including ease of doing business, communication practices and claims handling.

The study tracks agent sentiment across multiple categories, including ease of doing business, communication practices and claims handling.
The U.S. property & casualty insurance market is exhibiting mixed results in 2025, with personal auto on track to achieve profitability but homeowners and general liability segments continuing to experience losses.
In the second quarter of 2025, personal lines rates rose by 4.6% and commercial lines rates rose 2.8%.
Restaurants continue to experience significant challenges from increasing payroll costs, inflation and claims, according to a report from NEXT Insurance.