williamjones

How handwritten cards can increase your agency’s retention rates.

Here’s what you need to know to build a self-propelling customer experience model.

Are you overwhelmed by trying to find the right content, subject lines, send time and platform? Before you throw in the towel, ask yourself these five questions.

Insurance needs to embrace brand authenticity to win the trust and loyalty of customers across all demographics. Here are three ways to activate your brand.

Direct carriers are a strong competitive force, slashing prices and selling customers on price alone. Here are five ways independent agents can step up to the challenge and grow their agencies.

Existing client growth is challenging. Here are three ways agencies can better serve their clients and grow revenues.

Learn to connect more effectively with clients and develop customer relationships, regardless of geographic proximity.

Success comes when you channel some serious self-awareness and figure out what habits and activities allow you to produce your best work.

Here’s why your customer service representatives and account managers should take the lead with cross-selling and up-selling initiatives.

This strategy helps producers collaborate with prospects by providing them insights with the goal of helping them make better, more informed decisions.