williamjones

By: Volume 113, No. 4

“Everybody likes the water when it’s a beautiful day,” says independent agent Fletcher Willey, president of J. Fletcher Willey Agency, Inc. in Nags Head, North Carolina. “But when the water gets angry, you better have flood insurance.”

Salary, commission, bonus incentives or a mix? How you pay your personal lines producers depends on your agency’s approach to that market.

Errors & omissions claims usually arise from a specific type of error. But once in a while, a claim comes up that’s downright bizarre. Would your agency be susceptible to a similar claim?

Reversing steep declines in net income and overall profitability in 2014, private U.S. property-casualty insurers grew net income after taxes 14.1% to $44.0 billion in the first nine months of 2015.

In today’s competitive business climate, we tend to be laser-focused on better results, better products and a better experience. But when was the last time you paused to track the strength of your agency’s culture—and connect it to your bottom line?

Are you ready for the next irritated customer? The one unhappy enough to post a negative review or comment online that could potentially snowball into something much, much bigger?

Smart rookies Matt Naimoli and Zack Gould launched G&N less than four years after graduating college with no clients, no employees, one carrier and a shoebox for an office. Now, they write for nearly every property-casualty carrier in Massachusetts.

“Embrace change,” especially in automation technology and customer service, is the motto of Jim Armitage, co-founder of Arroyo Insurance Services in Arcadia, California.

Out of 14 total years in insurance, independent agent Sarah Logan has specialized in commercial insurance for the past 11 years—devoting eight of those to insurance for condominium and homeowner associations specifically.