Stress Fracture: Identifying and Preventing Burnout at Independent Agencies
Employee burnout takes a toll on health, productivity and ultimately an agency’s bottom line.

Members can log in with their Big ‘I’ credentials to read the latest edition in full. Not a member? Here’s a reason to join.
Employee burnout takes a toll on health, productivity and ultimately an agency’s bottom line.
Who really owns that data once it’s stored in a vendor’s system? What happens if an agency decides to switch platforms? And can agents freely connect their data across tools to build the client experience they want, or are they locked into whatever their vendor dictates?
Insurers are expanding the use of auto telematics data to inform risk assessment and pricing in other personal lines. Here’s what’s driving the trend and how independent agents can implement it.
Here are five ways agents and underwriters can work together to build a niche that’s profitable and sustainable.
Coming from a family of insurance people, Dallas Ross always knew that she wanted to be in insurance.