William Jones

Handling challenging client conversations comes with the territory when working as a customer service agent. Here are four strategies to create a better experience.

To prevent buyer confusion, selling teams must come to the table with a unified goal in mind. Here are three ways to focus the team to create a successful experience.

Silverfish ate holes in my client’s Oriental floor rugs. Will their named peril homeowners policy cover the damage?

With COVID-19 increasing online traffic, it’s more important than ever to ensure your website is accessibility-compliant with the Americans with Disability Act. Use these resources to be proactive about compliance.

As the market fluctuates with little predictability, it’s imperative to stay in front of our life-health clients’ concerns now more than ever.

A SWOT analysis provides an overall look at your company and helps you see exactly where you can improve your agency, introduce a new service or change your processes.

As new collector enthusiasts from Generation X and the millennial generation enter the market, agents have a great opportunity to work with an emerging segment.

“Selling classic car insurance is definitely a leg up,” says independent agent Kelly Haynes, “because clients call us for their regular auto or homeowners, and they don’t realize their local agent can offer classic car insurance too.”

With foot traffic down and remodeling needed to accommodate social distancing, commercial renovations are on the rise.

What are an agent’s obligations if it appears clear a business is improperly categorizing employees and not providing workers compensation coverage for them?