Technology and Tools

​From customer service to automated underwriting and even fraud detection, artificial intelligence (AI) promises to be a ground-breaking tool and a disruptive force in insurance.

Three ways artificial intelligence (AI) is helping independent insurance agents improve customer service.

A generative artificial intelligence (AI) chatbot was asked to write a quick overview of the types of AI. Here’s how it went.

Across more than 25 years in the insurance industry, Chris Cline has established himself as an industry resource for topics such as perpetuation, agency culture, marketing and sales, data and analytics, technology, and more.

As people try to build their nest eggs in our current economic environment, cybercriminals are eyeballing their bank accounts more than ever. Here’s how to protect your customers.

The right data can be used to properly maintain vehicles while also helping clients control the cost of repairs—a major factor in keeping rising insurance premiums in check.

Tech is a top concern among insurance agencies—or should be, at least—when looking to future-proof their business.

People will choose the easy, straightforward process over the complicated and frustrating one every day of the week, so you need to provide a seamless customer journey. That’s why it’s time to invest in embedded insurance.

Artificial intelligence tools have been praised for saving hiring managers valuable time and creating a diverse pool of applicants. But it’s important to address some big concerns before implementing AI in your HR department.