How Agents Can Reframe Rate Pressure Into Opportunity
This moment calls for disciplined, consultative leadership. Here are four ways to do it.
Renewals
5 Levers to Pull to Deliver the Best Deal for Clients
Brokers who consistently deliver results do it by pulling the same five levers.
J.D. Power and Big ‘I’ Release the 2025 Independent Agent Satisfaction Study
The study tracks agent sentiment across multiple categories, including ease of doing business, communication practices and claims handling.
Communication Key to Retaining Small Commercial Accounts as Premiums Rise
Small commercial customers are more likely than ever to consider moving their business to another insurer at renewal, according to J.D. Power.
Is There a Coverage Gap When BAP and Umbrella Have Different Renewal Dates?
A pallet manufacturing company has a business auto policy that renews in November and a commercial umbrella policy that renews in April.
AN Radio: Navigating Client Communications in a Hard Market
Kelly Donahue-Piro, owner of Agency Performance Partners, sits down with two experienced agency presidents to share advice for how to interact with clients in the hard market.
