Why SOPs are the Foundation for Smarter, Safer and More Scalable Operations
Without clear, documented standard operating procedures (SOPs), discrepancies can hold an agency back in an era where nimbleness and scalability matter more than ever.
Legal and Compliance
Top 5 Most-Read Articles in Independent Agent in December
December looked at the 2025 Atlantic hurricane season, the impact of claims management on customer experience, state requirements for paid leave and time off. Plus, state regulations on artificial intelligence (AI) as well as a review of 2025’s top stories.
Top 5 Most-Read Articles in Independent Agent in June
Erie Insurance and Philadelphia Insurance Companies grappled with extended system outages, prompting errors & omissions concerns for independent insurance agents.
AN Radio: Advocacy, Community and Making a Difference With Brock Elliott
Throughout his career, Elliott has played a pivotal role in the Big “I” community at both the state and national levels—from chairing the Young Agents of Kansas (YAK) and the national Young Agents Committee (YAC) to championing political advocacy in his current role as chair of the state government affairs committee.
AN Radio: Servant Leadership with Ivie Isler
Isler, assistant vice president and marketing analyst supervisor at McGriff Insurance Services in Birmingham, Alabama, isn’t one to shy away from an opportunity to help the independent agency channel.
FTC Ban on Noncompete Agreements Struck Down
This week, a Texas district court ruled that the Federal Trade Commission (FTC) cannot enforce its ban on noncompete agreements.
Big ‘I’ Participates in 199A Roundtable Discussion
The deduction, which is scheduled to expire at the end of 2025, is heavily relied upon by many Big “I” members and their clients to expand their small businesses, hire more employees, and better serve their communities.
Ban on Noncompete Agreements Dealt Significant Blow
Two lawsuits seek to block the Federal Trade Commission (FTC) ban on noncompete agreements from taking effect as scheduled on Sept. 4.
Big ‘I’ Primer Explains Basics of New Overtime Rule
It is important for every member agency, as well as state associations, to evaluate current employees to determine if they are eligible for overtime pay.
Watch: FTC Noncompete Agreement Ban Explained
The Big “I” government affairs team released a video explaining the rule, its effect on independent agents and the current state of play.
