Keeping a Human in the Loop Remains Crucial to Insurance Buyers as They Accept AI Tools
A new Big “I” survey finds consumers embrace AI-powered service but still want the expertise and guidance of a dedicated human insurance agent.
Customer Service
Rounding Up: Overcoming the Service Team’s Objections About Account Rounding
Here are three common objections from service teams about cross-selling and how to get team buy-in and enthusiasm.
Customer Retention: What Keeps Clients Happiest?
Here’s what clients value most from their insurance agents, according to a ClientCircle study.
4 Ways to Boost Your Website’s Visibility With Title Tags and Meta Descriptions
Tips to make sure your website appears in the sea of search results on Google and any other search engine.
How Independent Agents Can Redefine the Customer Journey in CAT-Prone Areas
As wildfires, tornadoes and floods continue to disrupt the lives of millions across the U.S., our industry must face a hard truth: The current insurance purchasing journey often fails both consumers and the agents trying to serve them.
AN Radio: Putting Service in the Spotlight with Ashley Stafford
Ashley Stafford, insurance advisor at Williams Insurance Agency in Rehoboth Beach, Delaware, always strives to “turn challenges into opportunities and prioritize exceptional customer service,” she says.
How to Decide Whether Your Business Should Have a Mobile App
In a world driven by technology and convenience, customers expect to access all types of services through their phones. And consumers with insurance policies are no exception.
Trusted Choice® Launches Hard Market Toolkit
The toolkit assists Big “I” member agencies in navigating the current insurance market and helps them effectively communicate with their clients.
3 Ways Conversational AI Can Revolutionize How Agents Attract Customers
Conversational artificial intelligence enhances the customer experience and is key to agents remaining competitive in today’s socially distanced world.
