New CEO Positions Applied as Industry’s AI Transformation Partner
At this year’s conference, Graham Blackwell, the new Applied Systems CEO pledged to make the company the insurance industry’s “AI transformation partner.”
Artificial Intelligence
Why SOPs are the Foundation for Smarter, Safer and More Scalable Operations
Without clear, documented standard operating procedures (SOPs), discrepancies can hold an agency back in an era where nimbleness and scalability matter more than ever.
Evolving Channel: Key Findings From the 2026 Agency Universe Study
Independent agencies are targeting growth while reshaping operations to better serve clients, according to the biennial study.
4 Ways to Make Sure Your Agency Can Trust Your AI Tools
Building trust is less about the technology than the policies, training and oversight behind it.
Declaration of Independents: Todd Dailey
Todd Dailey’s approach to technology follows a simple hierarchy: people, process, then technology.
Make Cyber Insurance Part of Every Commercial Conversation
Independent agents should make cyber insurance a standard part of every small commercial quote, not just a coverage discussed when clients ask about it.
Big ‘I’ and Future One Release 2026 Agency Universe Study
The biennial study reveals revenue growth, technology adoption and a focus on customer service.
Inside the 2026 Agency Universe Study
On this episode of Agency Nation Radio, Will Jones, editor-in-chief of Independent Agent magazine, chats with Kristina Witzling, executive vice president from Zeldis Research, to unpack the results of the 2026 Agency Universe Study.
How a Changing D&O Environment May Signal Tighter Conditions
Over the past year, the directors & officers market has undergone a notable shift, fueled largely by a resurgence in capital markets activity and deteriorating loss experience.
AI Liability Is Already in Your Clients’ Operations
The liability exposure brought by artificial intelligence (AI)-enabled tools often isn’t recognized until a claim emerges. Here’s how to uncover the AI risks that traditional reviews often miss.
