Declaration of Independents: Michelle O’Connor
When Michelle O’Connor and her husband started their insurance agency 25 years ago, they knew from the very beginning that joining the Independent Insurance Agents of North Carolina was a must.
Artificial Intelligence
6 Ways AI Can Help Insurance Agents During the Policy Lifecycle
Artificial intelligence (AI) is transforming how independent agents operate, freeing agents to focus on having meaningful client conversations and providing strategic advice.
Balancing Innovation, Ethics and Human Ingenuity in an AI-Driven Era
Understanding artificial intelligence (AI) is more than keeping up with a trend, it’s about comprehending its possibilities and limitations.
4 Ways Generative AI Will Change Commercial Submissions in 2025
By integrating generative AI and working with insurers and managing general agents (MGAs), agents can provide more tailored coverage options, accurate pricing, and faster quoting and binding for their policyholders.
3 Ways to Rebuild Customer Experiences
The industry must begin to rebuild relationships, truly committing to providing a better customer experience through transparency, education and innovation.
AN Radio: Generation Technology and Collaboration for the Future
Whether you’re a tech-savvy agent or just starting to explore what technology can do for your agency, this episode is packed with valuable insights to help you thrive in today’s digital landscape.
AN Radio: Driving Change and InsurTech Innovation With Andrew Ryan
Despite being unimpressed by the software on offer when he first joined the independent agency channel, Andrew Ryan has relished the opportunity to constantly innovate and improve agency technology and processes.
10 Things to Consider When Exploring AI in Your Insurance Agency
With artificial intelligence (AI) evolving so quickly, it’s important to pay attention, learn as much as you can, and be intentional about how you implement it.
Letter to the Industry: 4 Pillars Driving ACT’s Path Forward
Data, connectivity, artificial intelligence, and people and culture are the focus of the Big “I” Agents Council for Technology’s (ACT) updated strategy.
1 in 3 Agencies Plan to Implement AI in Next 5 Years
In general, attitudes around implementing artificial intelligence (AI) are mixed, with 64% of principals interested in how AI can improve their business, says a Safeco and Liberty Mutual study.
