Workplace Communication: From Leadership to Email Etiquette

• August 20, 2025

On this episode of Agency Nation Radio, Will Jones, editor-in-chief of Independent Agent magazine, hosts a conversation with workplace communication expert, Jenna Rogers, founder and CEO of Career Civility, a professional development firm that helps organizations build stronger cultures through better communication.

Throughout the episode, Jones picks Rogers’ brain about what it takes to be a great leader, bridge generational gaps and even master the art of a clear, effective email.

“Listening is a really big skill set that you need to have as a leader,” she says. “I always encourage people to listen not to respond, but listen to be challenged.”

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